Terms & Conditions
These terms and conditions (“Terms”) set out the basis on which we will provide rooms and other services to you. In some cases, we will draw your attention to other rules and policies that apply: please familiarise yourself with all relevant information, and ask us if you are unsure about anything. Our aim is always to present information in a way that is clear, fair and honest. We will review these Terms occasionally to ensure they are up-to-date and as clear as possible. We always welcome your comments.
Our details are as follows:
Name: Starlight Shoreditch Limited
Company number: 07969868
Country of incorporation: England
Registered office address: 7th Floor, 2 Portman Street, London W1H 6DU
Hotel address: 100 Shoreditch High Street, Shoreditch, London, E1 6JQ
Contact e-mail: firstname.lastname@example.org
Telephone: +44 (0)207 613 9800
We will refer to ourselves from now on in the Terms as “One Hundred Shoreditch” or as “we” (or by related words such as “us” or “our”).
We will refer to you – whether you are an individual or a group – as “you” (and by related words such as “your”).
Status of these terms
These Terms apply to your bookings with us, unless you and we agree that other terms will apply.
If you are a consumer, you also have certain basic rights at law, and these are not affected by these Terms.
Making, cancelling & amending a booking
Making a booking
You may make a booking online, by telephone or in person. We do not charge different prices depending on the method of booking, unless we issue a promotional offer that must be redeemed using a particular method, in which case we will be clear about that. Please check our website, or phone us, for room rates. Room rates are subject to VAT. If you are a tax-exempt guest, you must bring an Individual Tax-Exempt form received from your organisation and present it at check-in.
Cancelling a booking
Occasionally people wish to cancel all or part of a booking. In that situation, we like to make life easy for you, and so if you are early enough in your cancellation, we often won’t need to charge. Please read the rest of this clause 4 to understand the position.
You may cancel a booking online, by telephone or in person – regardless of the method you have used to make the booking initially.
With the exception of pre-paid bookings, group bookings of 9 rooms or more (see clause 4.7), or any special promotion that states different cancellation terms, our policy is that:
- if you cancel a booking before 6:00 p.m. (UK time) on the day prior to check-in, you will not be charged for the cancellation; and
- if you cancel a booking after 6:00 p.m. (UK time) on the day prior to check-in, you must pay one night’s stay (plus VAT) for your cancelled room (or for each room, if you booked more than one), based on the price you would have paid for the room(s).
Amending a booking
If you wish to change the dates of your booking, this will be treated as a cancellation and rebooking, and will be subject to the cancellation provisions.
The following are non-cancellable and non-refundable in all situations:
- fully pre-paid bookings;
- group bookings of 9 rooms or more; and
- bookings made under certain special offers where we have made it clear prior to your booking that no cancellation or refund is possible.
If you wish to leave prior to your departure date, you must pay an early-departure fee of the equivalent of one night’s stay (plus VAT) for each cancelled room (plus the current night’s stay if you tell us after 6:00 p.m. and your new departure date is the following day).
*Please note that from July 2023, a discretionary 5% accommodation service charge will be added to your bill on check-out. This is distributed amongst our staff.
Assistance with luggage and storage is available to guests of the hotel through the Front Desk. Luggage can be held at the hotel during for up to 24 hours after departure.
Luggage can be stored for longer than 24 hours depending on availability (fees may apply). The hotel is not responsible for luggage stored over 24 hours after departure.
Checking in & out
You must be at least 18, and have a valid form of identification, namely a passport, driver’s licence or EU I.D. Card, to check in. Persons under 18 need to be accompanied by a guardian or another adult with written authorisation by your guardian/s in order to stay.
We will require a valid credit or debit card at check-in. In addition to room and tax, a refundable £100 per night will be deducted from your credit card to guarantee any incidental charges during the stay. For stays longer than seven nights, the hotel may charge a lower sum to guarantee incidentals, which it will communicate at check-in.
You may check in from 3:00 p.m. (UK time) on the first day of your stay, and you must check out by 12:00 noon (UK time) on your day of departure, however if you wish stay longer please contact the front desk (fees may apply).
Bars & Restaurant
Our kitchens close at 10pm.
Seating preferences will be subject to availability.
A discretionary 13.5% service charge will be added to your final bill.
Cancellation and confirmation of numbers for small groups – there is a 48-hour cancellation policy. A fee of £25 inc VAT per person will be charged if your booking is cancelled within 48 hours to your reservation date.
If the party size increases, sufficient notice is advisable as last minute additions to your party are subject to availability
- Different Terms & Conditions apply to reservations of 8 people and above.
For bookings of 7 people and above dining from the A la Carte menu, we will require a deposit of £15 per person as a booking guarantee in the restaurant. This deposit will be put towards the final check, but it is non-refundable in case of cancellations or no shows.
Decorations and branding – The bringing of any decoration, or other objects, or branding of any kind, is not permitted throughout the premises. This includes balloons, confetti, table ornaments, and other decorative objects that may cause a Health & Safety risk.
The Rooftop - our terrace works on a first come first served basis, which means unfortunately we do not accept reservations. Your preferences will be noted, and we’ll do our best to accommodate.
Age policy – Seed Library operates an over 18s policy. The Rooftop operates an over 21s policy.
We are a pet-friendly hotel and charge £35 per stay for your pet to join you during your time with us. We will be more than happy you bring your pet along provided that:
- The pet is well-behaved and not considered dangerous, weights 20lbs\9.1kgs or less.
- The pet is not excessively noisy. In case complaints are raised by other guests during your stay, we may ask you to find alternative accommodation for your pet.
- We ask you to take responsibility for your pet at all times.
- You may not leave your pet unattended or leave it under the care of any staff members.
- Must be kept on a leash when walking in or out of the room and in public areas of the hotel.
- Pets are not allowed in any of the fitness facilities or any food and beverage areas, with the exception of assistance animals.
- We will ask you to sign a Pet waiver at check in and leave an additional £100 deposit for each pet.
- In case of any damages or stains the full cost for replacement or repair will be charged to the card provided
You can purchase Gift Vouchers. They will be subject to the terms applicable at the time of purchase and to any additional terms made clear in advance of your purchase.
Special Offers & Promotions
Occasionally we may issue special offers such as price reductions. If so, the terms relating to such offers will also be considered part of your contract with us, and if there is any discrepancy between any term in a special offer and these Terms, the relevant term in the special offer shall apply.
In issuing any special offer or promotion, we are bound by the terms of the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing issued by the Advertising Standards Authority. Our intention in all our marketing is to facilitate sales in a way that respects advertising law and consumer rights.
We embrace a smoke-free policy therefore smoking, including e-cigarettes and vaping, is not permitted inside any of our premises.
Please be aware that a £350 of deep cleaning fee will apply if evidence of smoking is detected upon departure.
The only locations you are allowed to smoke are in the terraces of the Studio Suites and on the terrace of our Rooftop bar. Please note that in regards to our facilities with outside siting areas smoking will only be permitted from the time of opening until closure.
One Hundred Shoreditch provides information, collects data, and engages in e-commerce activities on the following domains:
The information on the websites referred to above has been put together with care. However, the software, products and services on these websites are subject to change and could include inaccuracies. Therefore, the websites are provided as-is and no rights can be derived from the information on our webpages.
All information on our websites, including text and graphical elements, is owned by us and is our intellectual property. You may not reproduce or distribute anything of ours, including the content of any of our websites, without our prior permission.
We reserve the right to change or discontinue the information on any website at any time without notice. One Hundred Shoreditch is not liable for any consequences of discontinuance or alteration of any website services.
This website may contain links to third-party websites. One Hundred Shoreditch will not be liable for any of these linked websites, their information or services. Please check the privacy policies of such websites, and ensure you are comfortable with them before progressing.
Limitation of Liability
We do not seek to limit or exclude any liability that may not be limited or excluded by law, such as liability for death or personal injury that is caused by our negligence, or liability for fraud or fraudulent misrepresentation.
In all other respects, we are not liable for the following:
- losses that were not caused by a breach on our part;
- losses to the extent that they were caused by other people;
- losses that you and we did not reasonably foresee as being possible;
- business losses, such as loss of profits;
- loss of your luggage, provided we took reasonable care.
Except where we are not permitted by law to limit our liability, our maximum liability to you will be 150% of the sums that you were liable to pay to us in respect of the stay in which your loss occurred. You and we agree that this clause 14 is a reasonable balancing of risk and losses.